LORACHE LIMITED is a marketing management, Human Capital development and Business Process & Strategist consultancy outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses.
LORACHE deals in sales and marketing consultancy and training organisation working across multiple industries, including the consumer goods, finance, capital market, pharmaceutical, telecommunication, entertainment and leisure sectors etc. We develop integrated sales and marketing strategies focused around the point of purchase. We also devise transformational strategies through organisation design, process definition, and commercial ability development.
LORACHE provides a range of open and dedicated training programmes that gives insight and help clients develop and maintain the flow of integrated information and commercial insights to gain competitive advantage.Job Summary
Store Manager or Assistant in the Supermarket Retail industry is responsible for leading a team of Sales Associates to assist customers in their shopping needs.
Their duties include hiring and training qualified store employees, taking inventory of products or placing orders as needed and helping Sales Associates handle customer questions or complaints.
Responsibilties
Manage store operational requirements by scheduling and assigning employees
Recruit, select, orient and train employees
Maintain results by coaching, counseling and disciplining employees
Prepare annual budget, schedule expenditure, analyze variances and initiate corrective actions
Identify current and future customer requirements by establishing rapport with potential and existing customers
Ensure availability of merchandise and marketing products in store
Secure merchandise by implementing security systems and measures
Protect employees and customers by providing a safe and clean store environment
Maintain the stability and reputation of the store by complying with legal requirements
Provide training to improve the knowledge base of the staff and use cross-training methods to maintain productivity when employees are absent
Manage all controllable costs to keep operations profitable
Manage stock levels and make key decisions about inventory control
Analyze sales figures, forecast future sales and interpret trends to facilitate planning
Ensure standards for quality, customer service, and health and safety are met
Respond to customer complaints and comments
Organize special promotions, displays and events
Update colleagues on business performance, new initiatives, and other pertinent issues
Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
Requirements
Have a Bachelor’s Degree in any subject
Have at least five years’ experience in Store manager or retail and one year experience in leadership
Are able to motivate a team, delegate work fairly, and contribute as a team player
Have a relentless commitment to delivering customer service excellence and building strong customer relationships
Can show knowledge of budgeting, marketing, strategic planning, and vendor relationship management
Have sound knowledge of technology products and the current retail environment
Consistently deliver results and have first-class sales skills
Are highly organized and able to communicate well both verbally and in writing.
