Hoop Telecoms Limited was established in 2017 as a full Telecommunications Service provider. Since its formation, Hoop Telecoms has been growing rapidly and is emerging as a leading provider of telecommunication and business solutions. Our goal is to be the telecom company of choice for voice, video, and data for consumers in Nigeria, West Africa, Africa, and globally. Simply put; our vision is global.Job Summary
We are seeking a skilled and proactive Field Support Engineer to provide on-site technical support, installation, and maintenance services for our telecommunications infrastructure.
The ideal candidate will ensure consistent network performance, resolve field issues efficiently, and contribute to excellent service delivery across client locations in Lagos.
Responsibilities
Install, configure, and maintain telecom equipment including routers, switches, antennas, and fiber optics.
Respond to service calls and deliver hands-on technical support to clients.
Conduct regular site inspections and preventive maintenance to ensure optimal network uptime.
Troubleshoot and resolve connectivity or hardware issues efficiently.
Liaise with the Network Operations Center (NOC) for escalations and network status updates.
Maintain accurate documentation of field activities, service reports, and equipment status.
Ensure safety and compliance with company protocols during all field operations.
Support project rollouts and system upgrades as directed.
Train end-users or junior field technicians when necessary.
Requirements
Bachelor’s Degree or HND in Electrical / Electronic Engineering, Telecommunications, or related field.
Minimum of 3 years experience in field support within the telecoms industry.
Proficiency with networking tools, diagnostic devices, and telecom systems.
Solid understanding of IP networking and telecommunications infrastructure.
Strong communication, troubleshooting, and time management skills.
Flexibility to travel to client sites across Lagos and work under varied conditions.
Experience with fiber optics installation and splicing.
Familiarity with wireless networks (Wi-Fi, LTE, microwave).
Knowledge of telecom industry standards and safety protocols.
Benefits
Be part of an innovative and fast-growing telecoms company.
Opportunity for career advancement and professional development.
Competitive compensation and a collaborative work environment.
