Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria’s largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria. The consortium has the Korean Electric Power Corporation (KEPCO) which generates about 84,000MW in capacity and has a global efficiency record of a maximum down time period of slightly above three minutes annually as technical partners. This partnership has positioned IE to effectively drive its commitment to deliver efficient and sustainable power supply through investments in new technology, infrastructure upgrade and human capital development. Ikeja Electric has over 600,000 customers who the company is committed to serve with a New Spirit, New Drive and New Energy. This resolve continues to elicit a passion for service excellence and new thinking on how to empower lives and businesses across the IE network.
The ideal candidate will:
Market the Company’s product and services within the Undertaking
Be responsible for total collections and Revenue generation for the Undertaking.
Be responsible for new customer acquisition and retention in the Undertaking
Responsibilities
Ensure qualitative billing of customers on different transformers/feeders to reflect energy consumption.
Coordinate all cash collection activities at the undertaking and accountable for 100% collection of revenue billed for the Undertaking.
Resolve all billing and revenue related customer complaints.
Drive efficiency in new customer acquisition and retention.
Ensure effective maintenance of customers’ accounts to reflect current status.
Manage customer data base effectively by aligning meter books to individual overheads and distribution transformers.
Coordinate PPM monitoring activities.
Render weekly report of all commercial activities within the Undertaking.
Implement Marketing Strategies in order to meet and exceed the commercial target of the Company in the undertaking.
Meeting the cash collection and revenue targets of the Undertaking.
Following up of payments by maximum demand and Prime customers within the network of the Undertaking.
Monitoring of set targets for ESS and ESRs.
Validate new customer acquisition data submitted by the ESRs.
Identifies, evaluates and implements new customer acquisition strategies.
Identifies emerging markets to harness opportunities for new customer acquisition.
Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
Assist in Carry out any other duties as requested by the Business manager/commercial manager and Undertaking manager.
Requirements
Technical & Behavioral Competencies:
Electricity Regulations and Policies
Data Gathering and Analysis
Customer Focus
Customer Support
Energy Loss Reduction Techniques Management
Revenue Assurance
Electricity Regulations and Policies
Non Maximum Demand Meter Reading
Payment Solutions/ Strategy
Non-Maximum Demand (NMD) Management
Key Account Management
Communication and Interpersonal Relations
Supervisory/Managerial Skills
Problem Solving and Decision Making
Managing Resources
Business Focus
