Customer Service Officers- Ikeja at Careers Verified

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem-solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.Responsibilities

Contact customers with overdue accounts to arrange payment plans.
Negotiate payment arrangements to maximize debt recovery.
Maintain accurate records of customer interactions and payment plans.
Report progress on collections and accounts.
Collaborate with legal teams for escalated cases.
Stay informed of relevant financial laws and regulations.
Evaluate and implement effective debt recovery strategies.

Qualifications

Bsc/HND/OND in Finance, Accounting, Business Administration, or a related field.
Experience in debt recovery, collections, or a similar role.
Knowledge of financial laws and regulations.
Strong negotiation and communication skills.
Ability to handle high-stress situations and client interactions.

Skills

Customer Relationship Management (CRM) software
Microsoft Office Suite (Excel, Word)
Debt recovery strategies
Negotiation
Communication
Problem-solving
Time management

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