Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development
At RIL people management is at the heart of ALL we do; easing business burdens is why we do it.
Our Vision
To be the first in outsourcing management providing value adding services to our clients with an efficient and professional team.
Our Strengths
We are supported by an experienced and versatile Board and Management while our processes are driven by state of the art technology. We are adequately capitalized and have access to funds for all our valued transactions. Our location also provides very good ambiance for our clients and staff to interact while our brand pillars of flexibility, resourcefulness and knowledge clearly demonstrate our commitment to “easing business burdens.”Job Summary
This role provides first-line support to Mandarin- and English-speaking clients by handling inbound service requests, resolving queries, and delivering a world-class customer experience across voice and digital channels.
The ideal candidate will be fluent in Mandarin and English, demonstrate customer empathy, and possess a solid understanding of banking processes, while consistently adhering to service-level agreements and compliance protocols.
Key Responsibilities
Serve as the first point of contact for inbound calls and electronic queries, providing timely and accurate resolutions.
Deliver clear, professional communication in both Mandarin and English, ensuring an inclusive and frictionless experience.
Handle inquiries regarding bank products, services, processes, and accounts with precision and confidentiality.
Proactively educate clients on self-service options and digital banking tools.
Ensure minimal abandoned calls and maintain adherence to contact center timeframes and KPIs.
Take ownership of sales campaign engagement and follow-through on leads.
Log key issues and customer feedback for trend analysis and escalation.
Required Qualifications & Experience
Bachelor’s Degree (B.Sc.) or equivalent in any discipline.
Minimum of 1–2 years’ experience in a Contact Center or Client Service role (financial services experience preferred).
Fluency in Mandarin and English is mandatory.
Proven ability to manage client interactions via phone, email, and chat channels.
Experience using CRM systems and multichannel service platforms.
