Speedaf Express is a joint-venture company formed from the YIWILL HOLDINGS and ZTO.We commit to reduce the end-to-end logistics costs while providing a stable and recognized logistics services to our customers.Job Summary
We are seeking a professional who ensures that our services and processes meet established quality standards, often assisting the Quality Control Manager in their duties.
This role involves documenting, coordinating corrective actions, and maintaining quality control records.The ideal candidate must also play a role in developing and implementing quality control procedures and supporting root cause analysis for quality service issues.
Key Responsibilities
Quality Assurance & Process Compliance:
Develop, implement, and maintain Standard Operating Procedures (SOPs) across operations.
Monitor compliance with company policies, customer requirements,
Conduct routine operational audits at delivery hubs & distribution Center
Performance Monitoring & Reporting:
Establish and track Key Performance Indicators (KPIs) for service quality, timeliness, and customer satisfaction.
Analyze operational performance data and prepare weekly/monthly reports for management.
Identify trends, gaps, and improvement opportunities based on data insights.
Issue Resolution & Corrective Actions:
Investigate service failures, customer complaints, and operational bottlenecks.
Recommend and implement corrective and preventive actions.
Liaise with relevant departments to ensure timely resolution of quality-related issues.
Training & Capacity Building:
Conduct periodic training sessions for staff to improve process adherence and quality awareness.
Onboard new employees on quality standards and operational procedures.
Continuous Improvement Initiatives:
Drive process improvement projects to optimize efficiency and reduce errors.
Benchmark operations against industry best practices.
Collaborate with cross-functional teams to enhance workflow and customer experience.
Skills and Requirements
HND / Bachelor’s Degree in Statistics, or a related field.
Must possess strong organizational skills with the ability to multi-task,
Strong analytical and problem-solving skills.
Excellent communication and leadership abilities.
High attention to detail with a commitment to accuracy.
Proficiency in MS Excel, Power BI, or other data analysis tools.
Ability to work under pressure and meet deadlines.
