StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved.
Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competencies to proffer the needed solutions.
Our Brand Driver
At StreSERT, we believe that living by a set of core values help define the true measure of a company; they guide the way we treat each other and how we make business decisions, regardless of time, situation or person. They are the very essence of our company culture; the soul of our company. Ours is about building an organisation that has purpose, focus and alignment, which lives its values every day and creates an environment that allows employees to grow and to produce superior results.
Our Vision:
To be the preferred Human Resources and Integrated Enterprise Solutions provider.
Our Mission:
We lead in the provision of quality, flexible and result-oriented support solutions that will impact our clients’ businesses profitably.REF NO: TAM-O-25
Level: Senior Management
Reports To: Managing Director
Supervises: Training Department
About our client
Our client is an Agri-beauty farm to skin brand, the first and only personal care manufacturer in Nigeria to operate a fast-growing premium wellness & spa brand in conjunction. They work relentlessly towards our vision of putting Africa on the map in the global skincare & wellness industry, poised to significantly contribute to the personal grooming & wellness market share.
The company exists to display that African ingredients and their potent benefits will not just remain local; they stand for international best standards and quality.
They are comprised of a wellness day spa with multiple locations, farm to skin retail products, a wholesale & amenity product line for spa’s, hotels, and airlines, a training institute and a franchise.
The training Institute is Nigeria’s first indigenous spa training institution, established to empower individuals and professionals in the spa and wellness industry. The institute offers comprehensive training programs that blend theoretical knowledge with practical skills, preparing students to become certified spa professionals and managers. The institute provides courses in massage therapy, skincare, facials, body treatments, waxing, nail care, and spa management. Additionally, the training institute offers consultancy services to entrepreneurs looking to establish or enhance their spa businesses.
Job Objective/Purpose of Job
The Training & Admin Manager will oversee the planning, coordination, and execution of training programs at the Training Institute. This role is responsible for ensuring the delivery of high-quality vocational and skills-based education, managing institute operations, sourcing and enrolling new students, and preparing learners to be job-ready—particularly for roles within the spa operations. The role requires excellent leadership, administrative, and people skills.
KEY ACCOUNTABILITIES & RESPONSIBILITIES
Training Program Development and Implementation
Develop and implement comprehensive training programs for courses in the Beauty and Wellness Industry
Collaborate with industry experts to stay updated on industry trends and best practices.
Ensure training programs meet industry standards and regulations.
Institute Operations Management
Manage instructors, staff, and facilities to ensure efficient institute operations.
Oversee budgeting, scheduling, and resource allocation.
Ensure compliance with health and safety regulations, regulatory requirements, accreditation standards, and industry best practices.
Student Recruitment & Admission
Develop and implement student recruitment strategies to meet enrollment targets and source for prospective trainees.
Manage admissions processes, including applications, interviews, and enrollment.
Ensure students are aware of program requirements, expectations, and outcomes.
Student Development & Readiness
Ensure students receive high-quality training and support to prepare them for possible employment in our spas.
Develop and implement assessment and evaluation tools to measure student progress.
Collaborate with spa management to ensure students meet job requirements and expectations.
Industry Partners & Relationships
Secure and maintain partnerships with industry partners, suppliers, and regulatory bodies.
Collaborate with industry experts to stay updated on industry trends and best practices.
Ensure compliance with industry regulations and standards.
Other tasks as assigned.
KPIS & Functional Goals
Objective
Training Institute relaunch
Key Result
Relaunch the Training Institute with an inaugural cohort of at least 25 trainees.
Subsequent enrollment of minimum of 30 trainees monthly.
KPI
Number of individuals enrolled
Objective
Industry Partnerships
Key Result
Secure 2 Industry partnerships for the Training Institute
KPI
Number of Industry partners secured
Objective
Drive High-Quality Training Delivery
Key Result
Maintain a 95% students satisfaction rate with training programs.
KPI
Feedback scores from post-training evaluations
Objective
Revenue Growth
Key Result
Increase revenue from training programs by 15% quarterly, compared with previous quarters.
KPI
Rate of Growth
Requirements
KEY PERFORMANCE AREAS:
Education/Professional Qualification:
Bachelor’s degree in Education, Business Administration, or a related field.
Proven experience in managing a training institute or a related educational institution. This is a must.
Certification with People Management or Administrative Support
Experience:
Experience in the beauty and wellness industry is an added advantage.
Previous spa administrative experience is an advantage
KEY SKILLS & COMPETENCIES REQUIREMENTS:
Functional/Technical:
Passionate about education and training.
Very good organisational skill
Attention to detail
Exceptional Time Management skills
Good communication skills both written and verbal
Able to carry out instructions accurately
A knowledge of every material needed to run the spa smoothly
Excellent communication and leadership skills
Behavioural:
Flexible and reliable attitude to working arrangements
Good negotiation skills
Ability to work alone as well as a team
Adaptable, friendly, polite, courteous
Physically fit to undertake the role
Outstanding analytical thinking
Integrity and highly confidential
