Rosabon Financial Services Limited is the leading Financial Intermediary and Equipment Leasing firm in Nigeria, a subsidiary of Concept Group Nigeria. Licensed by the CBN ON April 22, 1993, we have built a reputation for passionately and professionally delivering innovative and superior financial services to our growing clientele by providing value added lease financing services across different sectors of the economy.
With over N2.2 billion in assets – a 400% increase between 2006 and 2011 – we are a driven organization uniquely poised for growth. As a world class organization, we adopt only international best practices in our business operations. We have efficient Risk management and Internal control systems set in place to ensure that all transactions are scrutinized and regulatory requirements are met.
The success of Rosabon Financial Services is attributed to our emphasis on customer satisfaction, integrity, professionalism and our utmost commitment to excellence. As a long standing member of the Equipment Leasing Association of Nigeria (ELAN), our business is backed by sound financial packages and expert advice tailored to suit our client’s needs.
Our Strategy
Over the years, we have achieved great feats by developing world class financial products suited to the different business environments. Our products are designed to meet the diverse demands of our growing clientele.
We strive to offer a comprehensive range of financial products and services. We believe that as a non-banking financial institution, our advantage is that we provide a range of sophisticated financial products to the market.
We offer a broad array of financial solutions that provide an entry to a target market and we leverage on industry specific expertise that we have built over the years in key vertical markets – Financial Services, Manufacturing and Distribution, Retail, Telecommunications and Technology – to increase market share in these industries.
Our Mission To be Nigeria’s foremost development finance institution that continuously provides innovative financial products whilst surpassing stakeholder’s expectations. Our Vision
To create the largest leasing and boutique finance mediation company in Nigeria.
At Rosabon, our values are a signature of our innovation, creativity and excellence. This innovative culture is the driving force behind our business and as a subsidiary of The Concept Group, we ride under the same umbrella of ethics, which have been developed into the acronym CONCEPT, completely defining who we are.Job Summary
The specific objective of telesales is to sell products and services over digital channels, particularly phone, email, SMS and social media chats.
This means the ideal candidate must be an excellent communicator and have superior people skills.
They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts, which lead to converting potential leads into actual transactions.
The goal is to help the company grow by bringing in customers and developing business.
Duties & Responsibilities
Converting customer inquiries into sales opportunities, a minimum of 50 transactions monthly.
Providing market research through outbound calling
Surveying customer satisfaction
Generating additional transactions outside the assigned leads to meet sales targets
Contacting potential and existing customers to inform them about a product or service using scripts
Answering questions about products or the company
Asking questions to understand customer requirements, sending applicable documents and requirements
Exploring and adopting strategies to contact customers particularly RNR bucket and curate responses and feedback
Producing reports and making recommendations to the team lead to be used as guidance in decision- making pertaining to the strategy for lead engagement and consummation
Providing brand recognition by leaving leads with an excellent impression of a company through effective customer relations, empathy and effective communication skills
Converting difficult leads into customers
Cutting costs per sales while increasing conversion rates by reducing contact expenses and effectively utilizing conversation minutes per lead
Generating investment/savings leads to meet sales target in wealth management portfolio
Any other tasks assigned by your supervisor
Key Performance Indicators
Minimum conversion count of 50 transactions monthly.
Average first contact time of 1hour
Channel utilization to maximize customer response.
Successful outreach recorded via calls, email, chats and SMS blasts.
Customer satisfaction scores or Net Promoter Score (NPS) related to lead engagement.
Customer retention rate of 60%
Generation of an investment/savings account to meet the monthly target
Qualifications / Requirements
Bachelor’s degree, HND or equivalent in any field of study.
Experience in a contact center or customer service role with the ability to make a minimum of 100 calls daily
Proven track record of successfully meeting sales quota
Previous experience in financial services, particularly with a record in fund mobilisation.
