At ActivEdge we are in full grasp of value creation. We strive to not just improve upon your prodcutivity, but ensure the impact of our solutions and services generate quantifiable improvements that drive your business values.
We’re hiring a Technical Support and Implementation Manager to lead support and implementation efforts. The ideal candidate will have strong technical skills, leadership experience, and the ability to manage cross-functional teams to deliver projects on time and within budget.
Key Responsibilities:
Lead end-to-end software/system implementation
Liaise with clients for successful deployments
Coordinate Sales, Development & Customer Success teams
Maintain project documentation and reports
Conduct regular client and internal check-ins
Improve support tools, train team, monitor performance
Represent support team in company-wide initiatives
Requirements:
5–6 years in tech support, implementation & enterprise apps
Strong customer service, multitasking & problem-solving skills
SQL/database admin & intermediate C#/Java/Python skills
Familiar with support systems, project tools & CRM
Knowledge of cloud, networking, cybersecurity
Education & Certifications:
BSc in Computing, Engineering or related fields
PMP, PRINCE2, or ITIL certifications preferred
Tech Skills:
PL/SQL, DevOps, C#, Java, Python
Docker & Kubernetes familiarity
