Co-Matrix Collection Service Limited is a collection service provider that deal with helping various loan agencies in retrieving back their bad-loans as fast and effectively as possible. And we will build a professional team with experienced collectors for every loan agency, providing SMS, calls, emails, social media and field visit to remind and encourage overdue customers to make repayments.Job Description
As a team leader for a recovery officer job, your duties will include:
Supervising and coordinating the activities of the recovery team.
Setting performance goals and targets for team members.
Providing training and guidance to team members on recovery processes and techniques.
Monitoring the progress of recovery efforts and ensuring compliance with regulations and policies.
Handling escalated cases and resolving conflicts within the team.
Analyzing data and performance metrics to identify areas for improvement.
Reporting on team performance and presenting findings to management.
Developing strategies to optimize recovery processes and increase efficiency.
Ensuring that all recovery activities are conducted ethically and in accordance with legal requirements.
Requirements
Candidates should possess HND / B.Sc Degrees with 1 – 2 years relevant work experience.
