Skyline International Tourism and Hospitality Ltd (SITH) was established in 2019 as the hospitality division of the Skyline Group in Nigeria. SITH is the franchisee for Pizza Hut in Nigeria (all regions except Lagos). Pizza Hut is part of Yum Brands (formerly PepsiCo Restaurants). Skyline International Tourism and Hospitality is thefastest growing F&B company in Nigeria.Job brief
We are looking for a Shift Manager to oversee all restaurant operations, including welcoming and serving customers.
Shift Manager responsibilities include delegating tasks to restaurant staff, ensuring compliance with safety regulations. If you have excellent organizational and team management skills and experience in the food industry, we’d like to meet you.
Ultimately, the Shift Managerwill helpcreate a memorable experience for our guests and increase our profitability.
Responsibilities
Delegate tasks to restaurant staff and supervise their performance
Maintain a fully-stocked inventory and order food supplies, as needed
Manage dining reservations
Arrange to have shifts covered (e.g. when employees take time off)
Help staff resolve on-the-job challenges
Track daily costs and revenues
Balance the cash register at the end of the shift
Coordinate with suppliers as they deliver food product orders
Ensure client satisfaction and gracefully handle any complaints
Open or close the restaurant (when responsible for the first or last shift)
Inform the next Shift Manager about pending tasks
Report maintenance and training needs
Requirements and skills
Proven experience as a Shift Manager or relevant role in a restaurant
Good knowledge of restaurant operations (like managing reservations and payments)
Availability to work different shifts
Basic knowledge of bookkeeping procedures
A customer service approach with the ability to manage complaints with professionalism
Excellent organizational skills
Team management abilities
BSc in Restaurant Management, Business Administration or similar field
Certification from a culinary school is a plus
