Skyline International Tourism and Hospitality Ltd (SITH) was established in 2019 as the hospitality division of the Skyline Group in Nigeria. SITH is the franchisee for Pizza Hut in Nigeria (all regions except Lagos). Pizza Hut is part of Yum Brands (formerly PepsiCo Restaurants). Skyline International Tourism and Hospitality is thefastest growing F&B company in Nigeria.Responsibilities
Staff Management: Supervising, scheduling, delegating tasks, and providing guidance to restaurant staff during the shift.
Customer Service: Addressing customer complaints, resolving issues, and ensuring a positive dining experience.
Inventory Management: Monitoring stock levels, placing orders for necessary supplies, and managing inventory to prevent shortages.
Operational Efficiency: Ensuring smooth operations, maintaining cleanliness, and adhering to safety and hygiene regulations.
Training and Development: Training new employees, providing ongoing support, and fostering a positive work environment.
Financial Management: Handling cash transactions, reconciling daily sales, and potentially managing petty cash or other financial tasks.
Communication: Effectively communicating with staff, customers, and upper management regarding operations, issues, and performance.
Problem Solving: Addressing and resolving conflicts among staff and with customers, and troubleshooting operational issues.
Opening/Closing Procedures: Following established protocols for opening or closing the restaurant, including setting up equipment and securing the premises.
Requirements
Interested candidates should possess a B.Sc Degree with 3 – 7 years work experience.
Essential Skills and Qualifications:
Leadership and Management: Ability to motivate and direct staff, delegate tasks effectively, and maintain a positive work environment.
Customer Service: Strong interpersonal skills, ability to handle customer complaints, and a commitment to providing excellent service.
Communication: Excellent verbal and written communication skills to interact with staff, customers, and management.
Problem-Solving: Ability to identify and resolve operational issues, staff conflicts, and customer concerns.
Organizational Skills: Ability to manage time effectively, prioritize tasks, and maintain accurate records.
Knowledge of Restaurant Operations: Understanding of food preparation, safety and hygiene standards, and general restaurant procedures.
Basic Computer Skills: Proficiency in using common software like Microsoft Office (Outlook, Word, Excel).
Physical Stamina: Ability to stand for extended periods and handle physical tasks associated with restaurant work.
