Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organisational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders. At Workforce, we are committed to helping our clients perform at the highest levels and achieve their desired success. We pride ourselves in our ability to consistently adopt structured, rigorous and well thought through diagnostics process focused at understanding the peculiar needs of our clients and then design, develop and deploy customised innovative solutions and interventions to meet those needs. Our service offerings are targeted at both private and public sector organisations in Nigeria, the West African Sub-region, and other organisations across the world seeking value adding solutions to the issues and challenges militating against employee performance and organisational effectiveness. Currently, our client portfolio comprises of 75% of financial institutions in Nigeria, Top 10 FMCG companies in Nigeria Top 5 Telecommunication Service providers in Nigeria. Leading Oil & Gas Companies Leading Advertising & Marketing Communications Companies Leading Real Estate Firms Leading Services and Trading Companies
Job Summary
One of our clients is looking to hire Senior Specialist, Technical Process Management who will apply process improvement and re-engineering methodologies to enhance operational efficiencies and project delivery across the technical function.
Duties
Participate in cross-functional sessions, as well as sessions between the technical function and external partners (e.g. vendors, service providers, customers, etc) to develop process improvement strategies and solutions.
Assist in developing and implementing tools which enhance overall service delivery, including methodologies to improve how projects and portfolios are managed, executed and governed; metrics and analytics to assess and drive project portfolio value; process improvements to eliminate delays; and incremental changes to continuously improve speed-to-market and network availability.
Facilitate and / or document proceedings and/ or outputs of business process modelling sessions.
Review information and trends to ensure that process outputs are achieving desired results and services meeting agreed service levels.
Proactively identify the impact of potential organizational process changes on the technical function, integrating new initiatives with existing processes and ensuring that all processes are consistent and fit together.
Provide inputs to risk reporting for the technical function.
Communicate process risks and controls to stakeholders. Help with the implementation of approved mitigating actions.
Assist in continuous update and improvement of the Operations Monitoring Framework.
Develop key metrics for identified risks and collect data for such key risk indicators. Measure and monitor trend based on remedial actions implemented.
Create process materials that are clear, concise, accurate, and in accordance with best practice in writing, editing, graphics, and service delivery and project management standards. Maintain all documents in established version control and content repository systems.
Participate in workshops and training sessions on all functional processes (new and existing) in line with a continuous improvement mindset aimed at addressing changing business needs.
Develop, standardize, and continuously improve reporting standards as the business evolves.
Perform other tasks and duties as assigned by the Associate Director, Business Support.
Requirement and Skills
Bachelor’s Degree in Engineering or related disciplines.
Relevant professional certifications, e.g. Lean Six Sigma (Green or Yellow Belt), PMP/ PRINCE2, Robotic Process Automation (RPA), etc, will be an asset.
5 years’ cognate experience as an engineer in a telecom’s environment, including demonstrable accountability for business process re-engineering and quality, business analysis, project management, process mapping (e.g. ‘’as-is’’ vs ‘’to-be’’ scenarios), developing business requirements, managing change, etc.
