Skyline International Tourism and Hospitality Ltd (SITH) was established in 2019 as the hospitality division of the Skyline Group in Nigeria. SITH is the franchisee for Pizza Hut in Nigeria (all regions except Lagos). Pizza Hut is part of Yum Brands (formerly PepsiCo Restaurants). Skyline International Tourism and Hospitality is thefastest growing F&B company in Nigeria.Responsibilities
Staff Management: Hiring, training, scheduling, and supervising restaurant staff (including kitchen and waitstaff).
Customer Service: Ensuring excellent customer service, handling complaints, and addressing customer feedback.
Financial Management: Managing budgets, tracking expenses, monitoring sales, and maximizing profitability.
Inventory Management: Overseeing stock levels, ordering supplies, and managing food and beverage inventory.
Operations Management: Ensuring smooth daily operations, including front-of-house and back-of-house functions.
Compliance: Maintaining compliance with health, safety, and sanitation regulations.
Marketing and Promotion: Implementing marketing strategies, promoting special events, and contributing to the restaurant’s overall brand image.
Problem Solving: Addressing and resolving operational issues, customer complaints, and staff-related matters.
Administrative Tasks: Managing payroll, maintaining records, and handling other administrative duties.
Essential Skills:
Leadership: Ability to motivate and guide staff.
Communication: Excellent verbal and written communication skills.
Organisational Skills: Ability to manage multiple tasks and prioritize effectively.
Problem-Solving: Ability to identify and resolve issues quickly and efficiently.
Customer Service: Passion for delivering exceptional customer experiences.
Financial Acumen: Understanding of budgets, financial reports, and profitability.
Knowledge of Food Safety: Understanding of health, safety, and sanitation regulations.
Experience with Restaurant Management Software: Familiarity with POS systems and other relevant software.
Must have managerial experience of up to 4 years.
