EHA Clinics is a world-class primary health care service provider located in Nigeria. We aim to bridge the gap between patients and primary healthcare services in any setting: the clinic, the home or through innovative online and mobile solutions.
All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.Duties And Responsibilities
PURPOSE
Assist a team of researchers to successfully execute research projects through enrollment of study participants.
Communicate study details, benefits, and potential risks to prospective participants.
Administering study inclusion and exclusion criteria and recruiting eligible patients into studies at EHA Clinics.
Ensure accurate data collection, and storage in compliance with regulatory and ethical guidelines.
ENGAGEMENT
Work closely with research teams, investigators, and other stakeholders to align recruitment efforts with study goals.
Facilitate effective communication between participants and the research team.
Engage with community organizations and stakeholders to promote study awareness and participation.
Develop and distribute recruitment materials and resources.
DELIVERY
Ensure recruitment milestones and enrollment targets are met within the established timelines.
Respond to participant inquiries and concerns promptly to maintain engagement and trust.
Organize participant appointments, follow-up visits, and study timelines to ensure smooth workflow.
Adhere to EHA Clinics code of conduct as well as ethical standards of the field.
Targeted Specialized Knowledge
Bachelor’s degree in science, any field from an accredited university with excellent communication skills.
A minimum of 2 years of outstanding work experience as a customer service agent in a nationally recognized organization is essential.
Proficiency in written and spoken English and Hausa languages.
Good interpersonal skills and communication with a wide variety of patients, medical staff, and caregivers.
Strong computer skills, including Google Suite are desirable.
Strong organizational and time-management skills.
Remuneration:
EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people.
Key Areas of Note
Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
Key Skills and Attributes
Hold Computer literacy
Excellent Communication and Customer Service
Caring, Compassionate, Dedicated and Professional
Working Under Pressure
Humane, Empathetic and Supportive Bedside Manner
Leadership and Teamwork
Problem solving and Initiative
Time Management and Organization
Attention to Detail
