Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company’s product offerings include 2G,3G and 4G services, fixed line, high speed broadband through DSL,IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G mobile services. Bharti Airtel had over 264 million customers across its operations at the end of July 2012.
Job Description
To acquire and retain more Corporate customers and increase revenue for the business.
Responsibilities
Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment:
Visit a minimum of 5 Corporate Organizations per day, 25 visits per week, 100 visits per month, therefore for 6 months = 600 visits
Encourage and develop opportunities to have Airtel presence in all Corporate Organizations in your sector
Create opportunities to run presentations of Airtel Corporate products to sector of assignment
Create symbiotic relationships in events sponsorship with Corporate Accounts all in a view to drive sale of our corporate products and revenue growth.
Create exceptional opportunities to sell special products like E1 PRI, Data Centre Services and Smart Advertising in the sector
Grow (upsell/cross-sell) the usage of Corporate products in the allocated sector
Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement:
Drive the sale and activation of the above products across the sector.
Maintain and manage database of all Corporate customers in your sector
Update the top 20 accounts KPI dashboard weekly to effectively access Airtel’s RMS
Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures:
Monitor the activities of competition and develop or recommend counter measures to win competition.
Reporting of various CUG packages by Competition and customers special promotional activities
Responsible for the day-to-day day management of all customer’s concerns and enquires
Develop good relationship management processes with both existing accounts and prospective customers.
Liaise with Support teams to ensure prompt and adequate resolution of all customers’ complaints
Responsible for the weekly and monthly reports on customer activities, bill delivery and collection in the sector of assignment:
Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector Every Friday 4.30pm
Follow up with respective Service Executives and Finance to ensure bills are delivered and payments received promptly
Responsible for Revenue Assurance:
Encourage ALL existing customer to pay their bills timely to avoid barring. Reduce debt portfolio and churn within sector.
Escalate all price review and service quality issues to avoid churn.
Requirements
Educational Qualifications;
A University Degree in Business Administration, Marketing or related course
Relevant Experience & Functional / Technical Skills;
15 years in senior roles preferably in FMCG, Consumables, oil and Gas, Manufacturing & telecom.
10-15 years’ experience in managing Key Accounts Adequate product knowledge to sell value to customers
Adequate product knowledge to sell value to customers
Presentation Skills
Relationship Management
Analytical Thinking
Proficiency in MS Office
Other requirements;
Achieving Results, & Delighting the Customer
Team Player; Independent, Confident, and Objective
Attention to detail
Excellent oral and written communication skills
Good presentation skills
Ready to achieve beyond set target
Committed to common goals and values of the organization.
