SycamoreNG is a financial lending and investment company known for its innovative and customer-centric approach. As part of its operations, Sycamore provides flexible loan options, investment opportunities, and financial solutions to individuals and businesses. The company’s mission is to make financial services accessible and convenient, enabling clients to achieve their financial goals with easeResponsibilities
Contact delinquent customers through calls, emails, and SMS to follow up on overdue payments.
Negotiate and establish repayment plans that align with customers’ financial capacities.
Analyze repayment trends and identify high-risk accounts for escalation.
Work closely with the Collections team to ensure seamless handover of accounts requiring recovery action.
Identify defaulting customers with collateral-based loans and initiate the asset recovery process.
Execute asset repossession procedures in compliance with regulatory guidelines.
Maintain proper documentation of seized assets and their disposal processes.
Develop strategies to reduce arrears and improve repayment rates.
Implement early intervention techniques to prevent customers from falling deeper into delinquency.
Ensure all recovery actions align with Sycamore’s credit policies and regulatory guidelines.
Prepare case files for legal escalations and liaise with legal teams and law enforcement agencies where necessary.
Maintain accurate records of all communication and agreements with customers.
Provide daily, weekly, and monthly reports on debt recovery performance.
Track and analyze repayment trends to improve recovery strategies.
Offer recommendations to management on process improvements for better loan recovery outcomes.
Qualifications
Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field.
2+ years of experience in debt recovery, credit risk management, or collections within a financial institution or fintech company.
Experience in a microfinance, digital lending, or banking environment is an advantage.
Strong negotiation and persuasion skills.
Excellent verbal and written communication skills.
Ability to handle difficult conversations with professionalism and emotional intelligence.
Analytical and problem-solving mindset for assessing repayment risks.
Proficiency in Microsoft Office and recovery management software.
Ability to work in a fast-paced, target-driven environment
