We are an innovative retail finance institution offering outstanding products and services to suit the financial requirements of our diverse clientele. We are happy to introduce Ace-Afri Financials Ltd, an innovative consumer finance company that offers outstanding retail products and services to suit the financial requirements of our diverse clientele. Job Description
Contact clients with overdue payments via calls, emails, or in-person visits to negotiate repayment plans and recover outstanding debts. Maintain regular communication with clients to ensure timely payments and address any concerns related to their accounts.
Monitor and manage assigned accounts, tracking the status of overdue payments and maintaining accurate records.
Develop feasible repayment plans that align with clients’ financial situations while adhering to institution’s policies.
Ensure all recovery activities comply with legal requirements and bank policies, maintaining confidentiality of client information.
Prepare regular reports on overdue accounts, recovery progress, and challenges faced.
Work closely with other departments, such as Credit and Risk Management, to share information and improve recovery rates.
Conduct field visits to assess clients’ repayment ability and collateral conditions when necessary.
