At FMR Agency we have unique and creative solutions that meet the clients expectations not only by realizing the clients business objectives, but particularly by our strict adherence to the ethical principles of public relations, we always search for opportunities beyond the agreed communications and the business objectives, we address special needs in other to find unique and tailored solutions through creative approaches.Job Overview
We are seeking a highly experienced Operations Manager to oversee and optimize hospitality operations. The ideal candidate will have a strong background in hospitality management, business development, and operational efficiency.
Key Responsibilities
Operations Management
Develop and implement operational policies, SOPs, and service standards to ensure seamless execution.
Oversee staff recruitment, training, and onboarding, ensuring high service quality.
Monitor and enhance guest experience, service flow, and back-office efficiency.
Ensure compliance with hospitality regulations and industry best practices.
Conduct post-opening performance assessments and recommend operational improvements.
Business & Stakeholder Management
Collaborate with hospitality investors, property owners, and clients to align operational goals with business objectives.
Work closely with internal teams to optimize profitability and efficiency.
Identify new business opportunities, partnerships, and growth strategies.
Maintain strong relationships with suppliers, vendors, and contractors to ensure cost-effective and high-quality operations.
Candidate Profile & Qualifications
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
5 years of experience in hospitality operations, business development, or related roles.
Proven expertise in hotel, restaurant, lounge, or serviced apartment operations.
Strong leadership, problem-solving, and decision-making skills.
Ability to manage budgets, timelines, and multi-location operations.
Excellent communication and stakeholder management abilities.
Proficiency in Microsoft Office, hospitality management software, and reporting tools.
