Interswitch Limited is an integrated payment and transaction processing company that provides technology integration, advisory services, transaction processing and payment infrastructure to government, banks and corporate organizations. Interswitch, through its “Super Switchâ€ÂÂÂÂ� provides online, real-time transaction switching that enable businesses and individuals have access to their funds across the 24 banks in Nigeria and across a variety of payment channels such as Automated Teller Machines (ATMS), Point of Sale (PoS) terminals, Mobile Phones, Kiosks, Web and Bank Branches.
Job Summary
To carry out accurate and timely delivery of routine operations services with regard to the operations of products and services offered on the Interswitch Network.
Responsibilities
Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post-transaction processing activities with regards to the following services;
Functional Responsibilities:
Settlement Computation and Collation:
Switched transactions settlement
Processed transactions billing
Services/Network billing
Settlement Adjustment
Settlement Representment
Exception Investigation and resolution/escalation
Ensure that disputes to be settled daily are settled accordingly.
Identify exceptions to the above, investigate and resolve/escalate
Dispute Operations:
Arbitration
Arbitration Billing
Pre-arbitration
Chargeback processing
File processing:
Card Scheme clearing file processing. (Mastercard, Visa, Discover, Amex, JCB, etc)
Card file processing
Routine Report Delivery:
Daily Settlement Reports (Details and Summaries)
Daily Card Management Reports (Card balance, statement, Activity reports)
Periodic Analytical reports, i.e. Weekly, Monthly or Quarterly. (QOC, QMR, CBN Data etc)
Ensure delivery of Daily Dispute Reports (Details)
Ensure delivery of the Arbitration Billing Report is provided to relevant parties at in defined frequency.
Ensure delivery of the arbitration Billing Report is provided to relevant parties at the defined frequency.
Specialized Services:
Airtime Stock Balance monitoring and reconciliation reporting
Airtime Stock procurement and top-up confirmation
Agent registration
Agency Network Virtual account top up
Agent Details update management
Mobile Platform Business Reversal Settlement Advice
Service Desk:
Case Resolution
Administration
Self-Management
Productivity Management
Performance management
Knowledge Acquisition and utilization
Requirements
B.Eng. / B.Sc.
Professional Qualification: N/A; however, relevant experience in EFT and/or Accounting systems principles is an advantage
0 – 2 years of experience.
