Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.About The Role
This role involves spearheading our third-party logistics operations, building and scaling a robust logistics partner network, ensuring partner success, and driving key logistics KPIs in a data-driven and cost-efficient manner.
Key Responsibilities
3PL Partner Network
Identify, onboard, and manage a nationwide network of third-party logistics (3PL) partners across Nigeria.
Build and maintain strong relationships with partners to ensure alignment with service expectations.
Ensure partners meet onboarding requirements including all legal and compliance documentation.
Performance & ROI Management
Design and implement a performance-linked incentive structure for partners based on KPIs like TAT (Turnaround Time), delivery success rate, tech usage, customer feedback, etc.
Monitor partner performance through dashboards and field audits and provide timely feedback loops.
Drive partner retention by ensuring a healthy return on investment (ROI) and consistent order flow.
Capacity Planning & Fulfillment Support
Collaborate with business and warehousing teams to forecast volume and plan delivery fleet capacity at each stock point.
Match logistics resources with sales/delivery forecasts to prevent bottlenecks or under-utilization.
Compliance, Risk, and Documentation
Ensure compliance with operational SLAs, NDAs, insurance policies, and safety standards.
Implement robust risk mitigation frameworks including insurance coverage, vetting processes, and security deposits.
Process Innovation & Tech Adoption
Work with product and tech teams to drive 3PL adoption of logistics software and real-time tracking systems.
Lead innovation initiatives aimed at cost reduction, automation, and improved delivery efficiency.
Introduce and refine SOPs and SLAs to standardize delivery excellence across partners.
Reporting & Data Insights
Develop weekly/monthly reporting dashboards to track fulfillment rates, partner efficiency, and delivery KPIs.
Use data to optimize territory-wise logistics network design and make strategic decisions.
Cross-Functional Collaboration
Work closely with Sales, Warehouse, Product, Customer Experience, and Finance teams to ensure seamless end-to-end operations.
Support expansion initiatives with logistics readiness for new geo launches and peak periods.
Qualifications & Requirements
Bachelor’s degree in Logistics, Supply Chain, Operations, or related field. MBA is a plus.
6+ years of experience in logistics, supply chain, or operations management (preferably with B2B, e-commerce, or FMCG background).
Proven experience in 3PL or fleet partner management at scale.
Strong analytical mindset with hands-on experience in using data to drive decisions.
Excellent negotiation, people management, and organizational skills.
Experience with logistics tech tools, TMS, or delivery tracking platforms is an advantage.
