Our client, a reputable International School located on the Mainland, Lagos, is seeking a proactive and knowledgeable IT Support Officer to provide first-line technical support across the school community and maintain the functionality, security, and efficiency of our IT systems and infrastructure.
Location: Mainland, Lagos (Onsite)
Main Duties and Responsibilities
Provide the first point of IT Support contact for all Wellspring College staff, covering all hardware, software, and associated peripherals
Deploy computers, school technology, and associated peripherals including new installations and redeployment of existing equipment
Install and configure operating systems and software to agreed standards.
Manage the local area network and internet connection
Maintain existing equipment to standards, by performing upgrades, new installations, and carrying out routine procedures
Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system
Give technical support to the school’s CCTV system
Ensure network security through the installation of appropriate hardware and software, as well development of IT policies
Manage the school’s Student management software and learning management system
Work with colleagues to monitor the performance of the college’s systems, ensuring that issues are appropriately escalated and resolved
Provide technical assistance to project teams and undertake technical project roles when required.
Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department
Provide at all times a professional, courteous, and rapid response to individual users
Job Specification
Minimum of B.Sc in in Computer Science, Information Technology, or a related field.
Minimum of 2 years relevant work experience in IT support or systems administration.
Strong knowledge of PC hardware, software, and peripherals.
Familiarity with current operating systems, protocols, and IT standards.
Hands-on experience with TCP/IP, routers, switches, and firewalls.
Practical experience with Mikrotik RouterOS, Winbox, and User Manager.
Proficiency in supporting Microsoft Office, Google Workspace, and cloud-based applications.
Knowledge of Android OS, smartphones, LAN/WiFi configuration, and security best practices.
Experience in supporting diverse IT systems, troubleshooting, and training users.
Excellent communication and writing skills.
Strong customer service orientation.
Good research and problem-solving skills.
Team player with a professional attitude and willingness to learn.
