AMECRON Nigeria Limited is an indigenous firm established and incorporated on the 26th of June 1980, under the companies and allied matters decree of Nigeria, 1968. Primarily set up, as a consulting Civil Engineering firm, the company served both the private and public sectors for a decade, before entering into the Oil and Gas industry in the turn of the decade (1990).Job Summary
The ideal candidate will have a basic background and knowledge in hardware and software IT technical support and preferably worked in a customer service interfacing role.
Experience in the oil & gas industry will be an added advantage but not mandatory.
Key Responsibilities
Promptly escalate service impacting incidents to third party suppliers for a quick resolution using standard processes and procedures
Responding to customer queries based on the status of a logged ticket, intimate Customer up to date on the progress of a problem tickets/request and ensures that problem tickets/requests are updated and promptly closed out within SLA.
Implementing all desktop related special projects (i.e. software/Application rollout etc).
Carry out preventive maintenance and liaise with HP service centre for necessary Hardware warranty issues for Laptop, desktops, workstations, printers, monitors
Responsible for tracing, troubleshooting and the resolution of hardware faults.
Administration, configuration, and installation of operating system. Patches, remediation of vulnerable systems on IT landscape.
Handling user data backup and restoration on PCs.
Monitoring the status of a ticket or related tickets to ensure timely follow-up, also managing the queue of tickets assigned in a timely manner.
Liaise with other IT Work streams for dependent support assistance where and when required.
Ensuring that incidents records are being kept up to date with relevant details.
Qualifications
Diploma or certificate in information technology or a related field
Minimum of 2 years of technical support experience, with at least 1-year experience in customer service role focused on windows operation system, hardware maintenance, software installations and understands basic Personal Computer operations and functionality.
Proven experience as a Technical Support Specialist or similar role, in an Oil & Gas working environment a plus.
