Committed to excellence and integrity, Updeal resources prides itself on creating strong interpersonal Client and candidate relationships fostered through the development of trust, mutual respect, and consistent excellence in the meeting of target needs.
With the main aim of accurately matching individuals with companies, Updeal resources operates within a Target Selection methodology. Within this framework, the Recruitment Division conducts behaviorally based interviews, thoroughly verifies submitted references, and investigates all previous positions held by a candidate.Role Summary
The Human Resources Manager is responsible for leading and managing the full spectrum of HR functions to support the hotel’s strategic and operational goals.
This includes recruitment, employee relations, performance management, learning and development, compensation and benefits, compliance with employment legislation, and the cultivation of a high-performance, service-driven culture.
Key Responsibilities
Develop, implement, and update HR strategies, policies, and procedures aligned with hotel objectives and applicable employment regulations.
Manage the end-to-end recruitment and onboarding process to attract, select, and retain high-quality talent with a strong hospitality mindset.
Oversee learning and development initiatives to ensure all staff have the required knowledge and skills to uphold service excellence.
Guide line managers on performance management processes, including goal alignment, appraisals, coaching, and corrective actions.
Handle employee relations issues, including grievances, disputes, and disciplinary actions with professionalism and in compliance with labour laws.
Develop and maintain compensation and benefits programmes that are competitive and equitable.
Ensure the hotel’s compliance with all statutory and regulatory requirements relating to employment, health and safety, pensions, and welfare.
Maintain accurate and confidential employee records and ensure effective use of HR systems and technologies.
Drive employee engagement through recognition schemes, staff welfare initiatives, and effective internal communications.
Advise senior management on organisational design, workforce planning, succession planning, and change management.
Lead diversity, equity, and inclusion initiatives in line with the hotel’s values and policies.
Perform other tasks as required.
Educational and Professional Qualifications
Bachelor’s Degree in Business Management, Economics, or related field.
Professional certification, such as CIPM.
A minimum of 5 years’ progressive experience in human resources, preferably in the hospitality industry, is required.
Strong understanding of workplace diversity, employee wellbeing, and employee engagement strategies.
Required Functional and Behavioural Competencies:
In-depth knowledge of employment and labour laws.
Proficiency in HR software systems
Strong proficiency in talent acquisition and workforce planning.
Competency in talent development programmes.
Understanding of compensation and benefits design.
HR metrics, data analysis, and reporting.
Excellent stakeholder management.
Outstanding communication skills.
High level of integrity & professional ethics.
