We offer the best hair and beauty services in a a beautiful, comfortable salon.Job Description
The Front Desk Officer / Salon Receptionist is the first point of contact for O’Naturals’ clients, responsible for providing a welcoming and efficient experience.
This role manages appointments, handles inquiries, processes payments, and ensures the smooth flow of salon operations from the reception area.
Job Responsibilities
Assissting the Salon Supervisor, in efficient day-to-day running of the salon and retail shop.
Greet customers, respond to questions and provide outstanding customer service
Answer phone calls and messages about inquiries and handling simple complaints in a courteous, professional manner
Direct customers to products within the shop and assist in packing the products to the front desk for invoicing and payment.
Operate cash register, manage financial transactions and balance cash book
Proactively identify relevant stock required in the salon and retail shop and forward requisition request to the salon on a timely basis
Manage inventory control of retail stock
Maintain accurate and updated records of salon transactions and activities
Manage the arrangement, layout and organisation of the Salon and retail shop
Develop service and product knowledge by consistently learning about salon services, product vendors resource materials and attending training classes in order to communicate it to the customer
Stay current with promotional events and sales
Prepare periodic activity/management reports for the attention of the Salon Supervisor/Manager/CEO
Perform other duties as assigned by the Salon Manager or CEO
Qualifications / Skills Requirements
Minimum of OND / HND / Bachelor’s Degree in Business Administration, Hospitality or relevant field
0-3 years experience as a Receptionist, Customer Service Representative or Front desk officer.
Readiness and willingness to learn and develop new concepts, methods, skills and processes.
Good Knowledge of Microsoft Office Tools and sales software.
Ability to take and follow instructions.
Ability to work as part of a team and take initiative
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
Good organisational, verbal and written communication skills
Ability to recommend services and sell products to customers to meet their hair needs.
Ability to handle challenging and sometimes emotional situations and customers
Ability to work weekends (Saturdays & Sundays) and holidays. Weekday off (Mondays or Tuesdays)
Residence around Ogudu/Ojota / Surulere, Lekki or surrounding areas is an added advantage
Ready to start work immediately.
