Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionise the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.
The journey began with our pioneering of the food court concept in Nigeria – a new and exciting offering for the local market. At the same time, we also imported well-developed QSR (Quick Service Restaurant) brands from South Africa. Since this time we have concentrated on developing our own brands, which already occupy prime market positions. Chicken Republic, as our flagship brand, is a classic success story.
Since launching in 2004, Chicken Republic has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).
Our multifaceted business also comprises an Operational Division, Central Kitchen Unit and Supply Chain Division.Job Purpose
To provide training and educational support to new and existing employees. Ultimately, the role involves supporting the HR team to prepare, monitor, evaluate and document training activities in the company.
Responsibilities
Core Responsibilities and Key Result Areas:
Training & Development:
Align training programs to Food Concepts’ training objectives and short, medium- and long-term goals
Align and ensure adaptation to Food Concepts’ management style, culture and core values
Use various techniques to heighten the level of training performance
Assess and recognize training needs for new and existing staff
Develop and coordinate induction programs for new staff
Co-ordinate graduate programs/OMEGA programs
Ensure availability of trained and certified employees in assigned stores
Support assigned store to achieve Operational excellence
Design and apply assessment tools to measure training effectiveness
Track and report on training outcomes
Provide feedback to training participants and management
Evaluate and make recommendations on training material and methodology
Establish and maintain relationships with external training suppliers
Manage and maintain in-house training facilities and equipment
Ensure all Health and Safety standards are delivered and met
Drive and encourage participation in various training programs
Drive operational excellence in assigned stores
Any other responsibilities that may be assigned from time to time by the Line Manager
Compliance:
Responsible for modeling and acting in accordance with the company’s guiding principles
Ensure adequate compliance to all company policies, internal control processes and approved processes
Key Performance Indicators:
Achieve the target of signed-off Omega/ Graduate Trainees
Achieve a number of signed-off Skills Trainers in assigned stores
Achieve the crown coverage target in assigned stores
Training Audit vs % target in assigned stores
Achieve the number of training stores vs the number of assigned stores
Knowledge Requirements:
Knowledge of technical trainings, online learning modules and technical course materials
Basic knowledge of administrative task i.e. monitoring costs, setting up systems and equipment
Demonstrates good communication and research skills
Demonstrates enthusiasm for lifelong learning
Working knowledge of the Microsoft Office suite. ie Excel, Word and PowerPoint
Requirements
A good first degree in Education, Business or Finance or any relevant field
Training-related certification is essential
Minimum of 2 years’ experience in a similar role.
