We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation.
Our focus is on creating and managing change in organisations by formulating and implementing customer centric strategies. We have acquired capabilities to engage a wide range of assignments essentially to enable clients execute projects, enhance efficiency and to develop human capacity.
Our mode of delivery connotes our own highly competitive recruitment of quality, zealous and experienced consultants whose expertise we continuously enhance through intensive training in the use of our proprietary management tools and techniques.
Our guiding philosophy is predicated on the premise that what most companies and individuals have in common is either the dissatisfaction with their current results or a drive to transit to another level. Our focus quintessentially is to bridge this gap and create value for our clients as a result of the work we do with them.Key Responsibilities
Attend customer premises to install and configure internet and network equipment.
Follow technical specifications and procedures to ensure proper installation and performance.
Test and verify installed services to meet quality, speed, and reliability standards.
Educate customers on equipment usage, maintenance, and basic troubleshooting.
Diagnose and resolve network or equipment faults, ensuring timely issue resolution.
Work with internal teams to escalate and resolve complex technical challenges.
Maintain accurate records of service calls, installations, and customer feedback.
Communicate clearly with customers to ensure a positive service experience.
Recommend improvements or upgrades to customers based on their needs.
Ensure all work complies with company standards, policies, and regulatory requirements.
Conduct periodic quality checks and stay updated with industry best practices.
Requirements
Candidates should possess a High school Diploma or equivalent technical certifications or a degree in a relevant field is an added advantage with 3 years experience.
Proven experience in network installations within an ISP or telecommunications environment
Strong understanding of networking concepts, protocols, and devices (routers, switches, modems, etc.)
Skilled in diagnosing and resolving connectivity or equipment issues
Familiarity with operating systems (Windows, Linux, macOS) and network diagnostic tools
Excellent communication and customer service skills
Ability to work independently and manage time effectively in field conditions
Physical ability to lift and install networking equipment
Valid driver’s license and willingness to travel to customer locations.
