We’re an all-inclusive
digital services company
10Years’ Experience in IT
More About Our Success Stories
Nobody else has the breadth of products and services we do, including a wide variety of tech items, digital assets management, bill payment options, and the ability to build tech products like apps and websites. On top of all this, we can also help you buy a house! You’ll be able to make your housing selection based on what your lifestyle needs are. Need a home that’s set up for pets? Want a house in the suburbs so you can start a family? We’ve got you covered! This is the service you need if you want the whole package—all in one place.Job Description
Manage incoming messages and enquiries
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service teamsales targets and call handling quotas
Resolve and handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Listen to customer concerns and complaints with the goal of identifying the causes of the problem
Select appropriate responses to customer issues and work quickly to resolve them
Refer advanced cases to management for resolution, providing background information as necessary
Job Requirements & Skills
Bachelor’s Degree
2 years of experience and above
Call center or customer service experience preferred
Flexibility to work different shifts
Willingness to participate in training before hire and on-the job
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Strong analytical skills
Able to give and receive constructive criticism.
Excellent listening skills and an empathetic voice and manner
Dedication to customer satisfaction
Basic knowledge of computer software and office systems
Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
Familiarity with all of the services offered by the company.
