Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.Job Summary
We are looking for a proactive Debit Mandate Officer to manage the enrollment and monitoring of customers on direct debit systems.
This role is key to ensuring smooth and efficient collection of payments via debit mandates by tracking mandate success, addressing failures, and coordinating with banks and payment processors.
Key Responsibilities
Ensure all eligible customers are enrolled in the direct debit payment system accurately and promptly.
Monitor and track the success or failure rates of debit mandate transactions on a regular basis.
Proactively follow up on failed debit transactions, identify issues, and update mandate instructions as required to resolve failures.
Liaise and coordinate with banks, payment processors, and other stakeholders to resolve mandate-related issues effectively.
Maintain detailed and accurate records of mandate enrollments, failures, resolutions, and correspondence.
Provide regular reports on mandate performance and recommend process improvements to enhance collection efficiency.
Assist in educating customers and internal teams on direct debit procedures and best practices.
Qualifications & Experience
Bachelor’s degree in Finance, Business Administration, or a related field preferred.
1–3 years of experience in payment processing, collections, or operations within financial services.
Familiarity with direct debit systems and banking/payment processing operations is highly desirable.
Strong attention to detail and organizational skills.
Excellent communication and problem-solving abilities.
Ability to coordinate effectively with external partners such as banks and payment processors.
