COMPANY OVERVIEW
At SIMS Nigeria Limited, we specialize in the distribution and sales of electronic products from major brands such as SAMSUNG, ROYAL, PARSUN and POWERMATIC.
Our business started out in 1987 and since then we have succeeded in carving a niche for ourselves in the home appliances market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones; in major cities such as Lagos, Port Harcourt, Onitsha, Enugu, Kano and Abuja.
Our longstanding reputation has earned us a status as Nigeria’s lead player in the electronics industry and as a result, we decided to go further by partnering with SAMSUNG to establish a local manufacturing line for its air conditioners and refrigerators in 2004. This, coupled with our state-of-the-art service centre that caters to consumers who buy our products, ensures that our customers enjoy the best quality of service from us and the best performance possible from their electronics.Job Description
As a Customer Service Representative, you will be the first point of contact for our customers, providing them with outstanding service and support.
You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Resolve customer issues and complaints with patience and empathy.
Provide product and service information to customers.
Process orders, returns, and exchanges.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to ensure customer needs are met.
Identify and escalate priority issues to the appropriate team members.
Stay up-to-date with product knowledge and company policies.
Qualifications
Minimum of a 2nd class HND / B.Sc. / BA degree in any discipline
Minimum of 2 years proven experience in a customer service role.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Ability to handle stressful situations calmly and effectively.
