Ileoja is the No1 Marketplace You Can Trust in Nigeria. The platform connects users to buy and sell anything. It is the best website where you can easily post your ads for free! On ileoja, Anything that can be bought, can sold!Job Summary
We’re seeking a dedicated Customer Support Representative to join our team and ensure smooth order processing and delivery management.
The ideal candidate should be detail-oriented, professional, and an excellent communicator who can ensure a seamless experience for our customers.
Responsibilities
Order Confirmation: Verify customer orders through calls or messaging apps to ensure accuracy.
Delivery Coordination: Follow up with delivery agents to confirm timely and successful deliveries.
Customer Communication: Provide customers with timely updates on their orders, including delivery schedules or any changes.
Record-Keeping: Maintain accurate records of orders and deliveries for easy reference.
Feedback Reporting: Relay common customer feedback and delivery issues to management to improve service.
Requirements
Candidates should possess an OND / HND / NCE / FLSC / B.Sc Degree with 2 years of experience.
Smart Appearance: Must dress professionally and represent the brand’s image.
Excellent Communication Skills: Outgoing, with the ability to communicate confidently and effectively.
Browsing Phone with WhatsApp: Required for communication with customers and delivery agents.
Proactive & Detail-Oriented: Ability to manage multiple orders and handle follow-ups efficiently.
Age Requirement: Must be 18 years or older.
