All our products are natural. They are either herb-based or essential oils based. At FD Naturales, we inspire wholeness with everything that we do.The Customer Service Representative (CSR) is responsible for providing excellent customer support by addressing inquiries, resolving complaints, processing orders, and ensuring a seamless client experience. The role requires strong communication skills, product and service knowledge, and a commitment to customer satisfaction.
MUST-HAVE Requirements
Must live within Anthony, Maryland, or its environs.
Must be able to use spreadsheets & other MS Office applications well
Must be numeric, able to calculate numbers & keep tidy records
Must be able to handle daily reporting
Must have high learning quotient
Must be available for immediate employment
Must be a graduate
Excellent communication and interpersonal skills.
Must be techy & conversant with social media communication platforms (Instagram, Facebook, tiktok, Whatsapp)
Strong problem-solving and conflict resolution abilities
Ability to multitask and to work effectively in a high-intensity atmosphere (speed and accuracy are of the essence)
Must be able to follow instructions, work with excellence & open to correction.
Attention to detail and a customer-first mindset
Ability to upsell & cross-sell
Ability to generate leads
Must be fast at typing
Job Description
Process orders from the website accurately, speedily, and efficiently.
Serve as the primary point of contact for clients via phone, email, chat, and in-person interactions.
Maintain records of customer interactions, transactions, and complaints
Assist customers with product and service selection based on their needs.
Identify opportunities to upsell or cross-sell products and services to meet customer needs.
Coordinate logistics by liasing with 3rd party logistics and tracking orders
Dress code
Business casual
Work Hours
Monday- Friday: 9am-5pm
Saturday: 10am-2pm
