EXCEL AND GRACE CONSULTING is a key player in financial & business consulting; providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields, Excel and Grace has adequately positioned itself as a solution provider.
EXCEL & GRACE is a wholly indigenous (Nigerian) and privately owned company registered as an enterprise in 2000 and incorporated in 2004 under the companies and allied matters decree of Nigeria, 1968.
With our core values which we constantly pursue to substantiate, we believe that our clients operate on a continuum of policies and procedures which constantly shape the outcome of their overall objective. This is why we don’t just take up a client and suggest according to perceived solutions; BUT rather we undertake a thorough study of who they are, their compositions and the environment they operate in before proffering a solution. We do this painstakingly, knowing that no two organizations are exactly the same even if they operate within the same industry or environment.
This is why in the last 10 years of our reasonable exposure in consulting, we have engaged professionalism and consistently maintain high standards in our operations. We have over time helped businesses explore opportunities, manage and sustain growth with good returns.Job Summary
The Customer Service/Admin Officer will serve as the first point of contact for customers, ensuring a seamless and positive experience.
This role also involves general administrative support to ensure smooth day-to-day operations.
Key Responsibilities
Handle incoming customer inquiries via phone, email, and in-person.
Provide accurate product information and assist with order processing and follow-up.
Manage customer complaints professionally and ensure timely resolution.
Maintain and update customer records and databases.
Coordinate office activities and operations to secure efficiency and compliance with company policies.
Support sales and logistics teams with documentation and scheduling.
Maintain a clean and organized front office and reception area.
Prepare reports, presentations, and correspondence as needed.
Requirements
OND / HND / Bachelor’s degree in Business Administration, Office Management, or related field.
1 – 2 years experience in a customer service or administrative role.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong organizational skills and attention to detail.
Ability to multitask and manage time effectively.
Positive attitude and a problem-solving mindset.
Familiarity with the Lekki area and Lagos business environment is an added advantage.
