Surprise world Ng is one of the leading surprise companies in Nigeria. We deliver breathtaking surprises and luxury gifts to your family, friends and loved ones. We also deliver corporate and branded gifts.
We are known for our affordable luxury services.
Our services include birthday surprise, marriage proposals, anniversaries, dinner dates , gift boxes, food trays and lots more.Role Description
Manage incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Meet personal/customer service team sales targets and call handling quota
Serves as a basic source of information to clients on style, format, materials, price and services available
Receives, sorts, prioritizes and processes orders for delivery
Maintains the order of work area.
Qualifications
Proven customer support experience or experience as a Client Service Representative
Track record of achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
