…as a foremost consulting firm which stands out in areas of professionalism. We have a proven track record delivering excellent services to individuals and corporate organizations.Job Brief
As a Customer Representative, you are responsible for managing customer queries and complaints, and ensure utmost delivery.
Job Responsibilities
Manage incoming phone calls and messages.
Identify and assess customers’ needs to achieve satisfaction.
Handle customer complaints, provide appropriate solutions/alternatives within the time limits and follow up to ensure resolution.
Requirements
OND / HND / B.Sc. in any relevant field.
Minimum of 1 year experience as a customer representative or any related role.
Experience working in a laundry company is an added advantage.
Relationship management skills and openness to feedback.
