Yardoak is an indigenous woodwork, automation and system integration company that has built a reputation for exceeding customer expectations by leveraging modern architectural techniques to create unique, distinct and custom made furniture designs for residential and commercial spaces.Job Summary
The Customer Relationship Manager will be responsible for managing client inquiries, building strong relationships with customers, and ensuring customer satisfaction.
This role involves coordinating with internal teams to ensure timely delivery of projects and addressing any customer concerns.
The CRM will also be involved in identifying opportunities for upselling and cross-selling our products to existing clients.
Responsibilities
Handle incoming customer inquiries and provide timely and accurate responses.
Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty.
Collaborate with the production team, inventory manager and architects to ensure seamless delivery.
Address issues to prevent escalations.
Identify opportunities for additional sales within existing customers and pursue them.
Prepare regular reports on customer feedback and satisfaction metrics.
Convert leads into active clients.
Stay updated on product knowledge to effectively address customer inquiries.
Qualifications and Skills
Bachelor’s Degree in Business Administration or a related field preferred.
Proven experience in customer service or relationship management roles.
Excellent communication and negotiation skills.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in CRM software and MS Office Suite.
