Pally Agro Products Limited is a modern farm with impeccable food standards and nature and the right philosophy. Our products are Eggs, Chickens, Banga, and Soap.Job Description
The Customer Relations Officer will be responsible for managing customer interactions, both online and in person, to ensure an exceptional experience and foster business growth.
In addition to maintaining high levels of customer satisfaction, this role also includes generating income for the branch by promoting services, retaining existing customers, and attracting new clients.
We seek a proactive, sales-driven individual who thrives in a dynamic environment and is passionate about delivering superior customer service.
Key Responsibilities
Provide exceptional customer service both online (social media) and in-person at the store.
Address customer inquiries, complaints, and concerns promptly and professionally, ensuring a high level of satisfaction.
Build and maintain strong relationships with customers to enhance loyalty and encourage repeat business.
Identify and capitalize on opportunities to generate revenue by promoting the full range of services offered by the laundry.
Focus on increasing customer retention and driving new customer acquisition through effective relationship-building strategies.
Meet or exceed monthly and quarterly sales targets through active customer engagement and promotions.
Introduce new products or services to customers, explaining the benefits and encouraging purchases.
Work with the team to ensure that customer demands are met, and services are delivered efficiently.
Assist with processing customer orders, including taking orders, cancellations, or modifications, and ensuring that deliveries are on time.
Manage and coordinate laundry collection and delivery schedules, ensuring customer satisfaction at every touchpoint.
Resolve customer issues related to laundry services, such as delays, damages, or dissatisfaction, offering practical solutions and follow-ups.
Ensure that all customer complaints are handled professionally, and escalate unresolved issues to senior management for swift resolution.
Gather and analyze feedback from customers to continually improve service offerings.
Monitor customer satisfaction and service quality, identifying areas for improvement.
Work closely with the branch supervisor and team to align customer service goals with branch objectives.
Provide regular reports on customer feedback, issues, resolutions, and sales performance.
Promote the Swift Drycleaners brand, ensuring customers are aware of promotions, seasonal offers, and loyalty programs.
Encourage customer referrals and build long-term relationships to enhance customer retention.
Requirements
Education:
Bachelor’s Degree in Business Administration, Marketing, or a related field.
Experience:
Minimum of 1 – 3 years of experience in customer service, sales, or business development, ideally within the service industry (laundry).
Proven track record of meeting or exceeding sales targets.
Experience in managing both online and offline customer relationships.
Technical Skills:
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Soft Skills:
Excellent communication and interpersonal skills.
Strong sales acumen with a customer-first mindset.
Ability to multitask and manage customer relationships efficiently across different platforms.
Problem-solving abilities and a proactive approach to addressing customer concerns.
Strong organizational skills and attention to detail.
Work Environment:
The role involves working in a fast-paced store environment, as well as handling online customer interactions.
Ability to work independently and as part of a team to meet customer and business goals.
