HEMPAWA CONSULT is a global strategy consulting firm with offices across Nigeria. We counsel our clients on their key strategic issues, leveraging our deep industry expertise and using analytical rigor to help them make informed decisions more quickly and solve their toughest and most critical business problems. We advise and support local and global companies that are leaders and aspiring leaders in their industries.
Companies come to us because they know we offer the knowledge, insight and guidance they need to move forward with confidence. Our consultants deliver world-class and rigorous analysis, deep knowledge of their industries, and pragmatic solutions to produce practical, high-impact results – quickly.About the Role:
Hempawa Consult is recruiting on behalf of a fast-growing fintech client seeking a highly motivated and results-driven Customer Acquisition Specialist (Telesales). The ideal candidate will be responsible for engaging prospective customers, articulating the value of our client’s solutions, and converting leads into loyal users.
Key Responsibilities:
Initiate contact with potential customers via phone calls, SMS, and messaging platforms to introduce and promote fintech services.
Clearly communicate the benefits and features of the products in relation to identified customer needs.
Guide interested prospects through the sign-up and onboarding process with professionalism and clarity.
Maintain consistent follow-up with leads using CRM tools to track interactions and conversions.
Achieve and exceed weekly and monthly targets for customer acquisition and conversion rates.
Collaborate closely with internal marketing and product teams to align outreach messaging and ensure a seamless customer journey.
Collect and relay customer feedback to support continuous product and service improvement.
Qualifications & Skills:
Minimum of 1–2 years’ experience in telesales, customer acquisition, or a similar role (preferably within the fintech or tech space).
Excellent communication and persuasive selling skills.
Ability to manage multiple leads efficiently and maintain high follow-up standards.
Proficient in CRM software and customer engagement tools.
Goal-oriented with a passion for customer satisfaction and results.
