Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.Job Description
We are seeking a dedicated and results-driven Collection Officer to join our team in Lagos. The ideal candidate will be responsible for managing and recovering outstanding loans from customers while maintaining a positive customer relationship and adhering to regulatory requirements.
Key Responsibilities
Loan Collections: Follow up on outstanding loans and ensure timely recovery of payments from customers.
Customer Communication: Contact customers who have missed payments to remind them of their obligations and discuss feasible repayment plans.
Record Keeping: Maintain accurate and up-to-date records of all customer interactions, payment arrangements, and loan statuses using internal systems.
Compliance: Ensure adherence to financial regulations and internal policies when engaging with customers and recovering debts.
Customer Support: Provide clear and helpful responses to customers’ questions regarding loan terms, interest rates, and repayment schedules.
Reporting: Prepare and submit regular reports to management detailing collection progress, problematic accounts, and potential risks.
Education Requirements
Degree or Diploma in Finance, Accounting, Business Administration, or a related field.
Experience Requirements:
Minimum of 2 years of relevant work experience, preferably in a startup environment within the lending or financial services industry.
Hands-on experience with collections, debt recovery, handling delinquent accounts, and negotiating repayment terms.
Familiarity with financial statements and basic credit principles.
Key Skills:
Strong verbal and written communication skills.
Effective negotiation skills with the ability to manage difficult conversations professionally.
Excellent problem-solving abilities and the capacity to work both independently and collaboratively.
High attention to detail and strong organizational skills.
Basic knowledge of loan agreements, credit processes, and debt collection laws and regulations.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and collection management software.
