The 1st Human-brand-integrated marketing-agency. “Human-I-tizingâ€Â� has come to replace “advertisingâ€Â�. So we are all about the human brands; what makes them tick, ecstatic, laugh, cry, shout, succeed, fail…..what makes them HUMAN.Job Description:
Wildreams is looking for a highly organized, client-focused Client Service Manager to join our growing team. This is not a finance or customer service role, we want someone with experience managing brand relationships and marketing projects within a creative or advertising agency.
Job Summary
You’ll be the link between our clients and our internal teams. Your goal is to ensure smooth communication, project delivery, and client satisfaction every step of the way.
Key roles and responsibilities
Act as the Main Point of Contact for Clients
Build and maintain strong, long-term client relationships
Ensure regular, clear, and timely communication with all clients
Translate Client Needs into Executable Plans
Understand client briefs and business goals
Develop detailed project scopes, timelines, and action plans
Coordinate and Manage Internal Teams
Collaborate with creative, strategy, design, and content teams
Ensure deliverables meet client expectations and deadlines
Lead Campaign Planning and Execution
Monitor progress of ongoing projects and campaigns
Oversee the delivery of high-quality work across multiple accounts
Prepare and Present Reports & Updates
Deliver campaign performance updates and presentations to clients
Gather feedback and lead revisions where necessary
Ensure Client Satisfaction and Account Growth
Anticipate client needs and proactively provide solutions
Identify upsell or cross-sell opportunities
Problem-Solving and Crisis Management
Quickly address any issues or challenges during execution
Maintain professionalism under pressure to protect client relationships
Manage Budget and Resource Allocation
Work with finance and project leads to track project costs
Ensure efficient use of internal resources
Critical Competencies
Expectations are high, so we expect the Client Service Manager to be confident, enthusiastic, resourceful, tech-savvy, forward-thinking, self-motivated, and a creative problem solver who adapts to changing circumstances and priorities.
The smallest detail is your favorite detail! — Self-driven with the ability to work independently
Must be able to understand complex environments and projects, pay attention to details and maintain an organized workflow
Excellent planning, project and time management, and decision-making skills with the ability to self-manage numerous projects simultaneously
Creativity and experience bringing new programs and ideas to fruition
Strong interpersonal skills with a focus on teamwork and the ability to foster/maintain relationships across multiple businesses and organizations
Exceptional writing, editing, and proofreading skills preferred
Minimum of 4 years experience as a Client Service Manager in an Advertising Agency.
