Call Center Manager at Great Brands

Great Brands Nigeria Ltd. is a World-Class, People Orientated, Performance Driven, Sales and Distribution Company. We are the leading consumer goods distribution company in Nigeria with over 35 years’ of experience of Nigeria and the region. Partnership model: We aim to achieve dominant market leadership positions for premier FMCG producers by combining quality production and brand value with expert distributionResponsibilities

Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints.
Prepares call center performance reports by collecting and analyzing call agents’ data.
Evaluates individual performance reviews and overall team effectiveness with upper management.

Qualification

4 – 6 years work experience.

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