Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.Job Summary
We’re seeking an experienced Cafe Manager to oversee daily operations, drive sales growth, and maintain high standards of customer service and food quality.
The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a keen eye for detail.
Responsibilities
Hire, train, and develop a high-performing team
Conduct performance reviews and provide feedback
Foster a positive and inclusive work environment
Manage daily café operations, including food preparation and service
Maintain high standards of food quality, presentation, and safety
Ensure compliance with health and safety regulations
Develop and implement strategies to drive sales growth
Collaborate with the marketing team to promote the café
Analyze sales data to identify trends and opportunities
Ensure excellent customer service and resolve complaints
Foster strong relationships with customers and stakeholders
Requirements
Education: Bachelor’s Degree in Hospitality Management or related field
Experience: 6+ years of experience in café or hospitality management
Culinary Experience/Training: Culinary training or experience is highly desirable
Certifications: Relevant certifications (e.g., food safety, hospitality management) are an added advantage
Skills:
Strong leadership and team management skills
Excellent communication and customer service skills
Ability to work in a fast-paced environment and multitask
Basic financial management and inventory control skills
