At FMR Agency we have unique and creative solutions that meet the clients expectations not only by realizing the clients business objectives, but particularly by our strict adherence to the ethical principles of public relations, we always search for opportunities beyond the agreed communications and the business objectives, we address special needs in other to find unique and tailored solutions through creative approaches.Job Summary
The Business Manager will oversee daily business operations, performance monitoring, strategic planning, and cross-department coordination.
This role ensures efficient service delivery, financial sustainability, and team synergy while supporting the MD’s vision for business growth and expansion.
Key Responsibilities
Business Operations & Oversight:
Supervise daily workflows across all departments.
Ensure adherence to operational standards and KPIs.
Serve as the MD’s delegate in managing business processes.
Supervise departmental leads including the Operations Supervisor to ensure alignment with company goals and efficient delivery of services.
Performance Management:
Set department goals and monitor KPIs for key roles.
Review reports from department leads and provide actionable insights.
Implement performance improvement plans where necessary.
Strategic Planning & Growth:
Collaborate with the MD on business development and expansion initiatives.
Lead execution of strategic projects, partnerships, and events.
Analyze client feedback and business metrics to drive service innovation.
Team Coordination:
Lead weekly management meetings across departments.
Facilitate collaboration between operations, client relations, social media, and finance.
Monitor staff scheduling, training needs, and cross-training initiatives.
Reporting & Communication:
Gather insights and performance data from department leads and present regular updates to the MD on outcomes, issues, and recommendations.
Ensure policies and communications are understood and followed across teams.
Serve as the communication link between the MD and department leads:
Operations Supervisor provides operational floor insights and reports challenges to the Business Manager.
Business Manager escalates relevant updates and strategic summaries to the MD.
Qualifications & Skills
Bachelor’s degree in Business Administration, Management, or a related field.
4+ years’ experience in business management or operations.
Industry experience in retail, hospitality, or beauty (preferred).
Strong leadership, problem-solving, and organizational skills.
Excellent communication and team coordination ability.
Proficient in Excel, Google Workspace, and management tools.
