Built from the ground up for high-speed broadband IP communications, Netcom Africa Limited has been the leading ICT provider of corporate tailored solutions in western Africa since 2004. Our communications product suite is best in class using the latest generation technologies in communications and supported 24/7 by some of the most experienced customer support and technical engineers in the industry. Today our network reaches major business centers with access to 154 countries. We own and operate our own infrastructure with clear channel capacity leasing on all available subsea cable systems landing in Nigeria for redundancy. We are the only ICT provider in Nigeria able to guarantee a service Availability of 99.5% delivering quality standards comparable to USA and Europe. Our Quality Focus TL9000Netcom is Africa’s first ISO9001:2008 and TL9000 certified company, bringing international telecommunication standards to the continent.
Job Description
Objective & Summary
This job holder is responsible for generating quality opportunities, initiating and developing client relationships.
Key Duties & Responsibilities
Achieve Sales Targets-
Meet Sales Target: Ensure quarterly and annual sales targets are met.
Track Opportunities: Capture all opportunities in the CRM system.
Align Opportunities and Revenue: Ensure the number of opportunities and their revenue potential align with the expected closing rate.
Upsell new solutions to existing clients.
Embody the 3 Core Pillars of the company’s culture.
Build a personal relationship with client management team/IT.
Establish and maintain relationship with engineering, procurement, finance and legal team on a day-to-day basis to ensure best/undelayed service to our clients.
Ability to assist billing with client’s nonpayment issues.
Regularly provide feedback/updates from clients on both new opportunities and existing clients.
Assist the BDAO in ensuring client KYC is filled, contract, welcome pack to be sent post installation, renewals etc.
Ensure the appropriate escalation matrix (Discounts, client issues and delays) is followed.
Know workflow of SAR – new deals, upgrades, demo upgrades, downgrades, modifications, change management forms, etc.
Ensure SLA and Service contract is shared with the client.
To manage and prioritise all tasks on a daily basis to ensure no delays.
Communicate/escalate issues to engineering or management to better Netcom service.
Relationship Mgt – internal (liaise, collaborate)
Finance on the workflow of SAR – new deals, upgrades, demos, downgrades, modifications, change management forms, etc.
Day to day operational business solutions interface between departments.
Legal to ensure the aspects of contract, signing, service contracts, revisions are done.
Ensure SLA are all updated and documented.
Requirements
Essential Skills / Knowledge
Experience with both Microsoft operating system and Apple operating system
Strong verbal and written communication.
Good presentation skills for business reports
Ability to organize and conduct purposeful Departmental/ Unit meetings
Ability to develop and maintain business relationships with internal and external stakeholders.
Desirable Skills / Knowledge
A polite, friendly and diplomatic behaviour
Outgoing and reliable personality
Speak Confidently and firmly
A passion for selling
Opportunistic in approach
Ability to communicate with people at all levels
Ability to organize and conduct purposeful meetings
Establish and build a strong relationship with management of Netcom clients
Strong negotiation skills
A high degree of self-motivation
Resilience and persistence
Persuasiveness
Quick thinker
Problem solver
See it, own it attitude
Time management skills
Ability to do multiple tasks at once
Self initiative, but also able to work as part of a team
Ability to generate ideas
Strong administrative skills
Good understanding of Microsoft operating systems.
Able to use properly MS Word, Excel and Power-point
Education and/or Professional Qualifications
Graduate degree qualification is essential.
Affiliation to professional bodies
Minimum of 5 years post-qualification experience
