SEPTAGUS CONSULTING NIG. LTD is a renowned human resource consulting firm that emerged from an uncommon track record of distilling value to a league of clients. As a wholly owned Nigeria HR consulting enterprise, we have distinguished ourselves by ensuring efficient and unique deliveries which mostly surpasses the expectations of our numerous clients. Our maintenance of high level professionalism reveals our broad and reckoned insight on how best to achieve optimal human resource outcomesKey Responsibilities
Respond to customer’s inquiries, requests, and complaints (telephone, email, live chat & social media) within the given turnaround time.
Manage and resolve customer complaints; follow up on escalated issues by liaising with relevant business areas to resolve issues arising from customer complaints, processes, or regulatory breaches.
Identify and monitor trends of customer complaints and escalate issues to the supervisor(s)/ stakeholder appropriately.
Research, Identify, and resolve customer complaints using applicable software.
Document all call information according to the standard operating procedures.
Requirements
Minimum of Lower Credit ND.
No experience required.
Strong verbal and written communication skills, with the ability to communicate effectively with customers.
Strong problem-solving skills, with the ability to troubleshoot and resolve customer issues.
Proficiency in CRM software and Microsoft office suites .
Ability to work a variety of shifts, including weekends, and holidays.
