The Energy Talent Company sources, recruits, and trains outstanding individuals to meet the increasing demand of talent in the energy industry. We employ the use of modern, up-to-date learning methodologies to train our candidates, through a robust learning experience that involves an innovative combination of online learning simulation and apprenticeship. Job Description
We are seeking a dedicated and knowledgeable Customer Support Officer to join our team in Enugu.
The successful candidate will provide exceptional customer service and support, particularly in areas related to rice farming processes and solar PV systems.
This role requires strong communication skills, proficiency in Microsoft Office Suite, and the ability to work independently and as part of a team.
Key Responsibilities
Customer Support:
Provide comprehensive support and assistance to customers, addressing inquiries and resolving issues promptly.
Utilize strong communication and interpersonal skills to ensure customer satisfaction and retention.
Technical Knowledge:
Apply understanding of the rice farming process, cycle, and related practices to assist customers effectively.
Leverage knowledge of solar PV systems, energy storage systems, and related technologies to provide technical support and guidance.
Documentation and Reporting:
Maintain accurate records of customer interactions and issues.
Prepare and submit regular reports on customer inquiries, resolutions, and feedback.
Microsoft Office Suite Proficiency:
Utilize MS Word and MS Excel to create and manage documents, reports, and spreadsheets efficiently.
Problem Solving:
Employ excellent problem-solving skills to address customer issues and escalate more complex problems when necessary.
Remain calm and effective under pressure, demonstrating a quick learning ability.
Requirements
Education:
Minimum of FSLC / SSCE / OND
3 – 5 years experience.
Technical Skills:
Proficiency in Microsoft Suite: MS Word, MS Excel.
Knowledge of solar PV systems, energy storage systems, and related technologies.
Language Proficiency:
Proficiency in English and Igbo language.
Industry Knowledge:
Understanding of the rice farming process, cycle, and related practices.
Interpersonal Skills:
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
