The LSG Group is the world’s largest provider of onboard services. It has presence in 211 airports in 50 countries. In 2018, the companies belonging to the LSG Group achieved consolidated revenues of approximately € 3.0 billion.Job Description
The Lounge Waitress reports to the Lounge Manager. The incumbent will be responsible for uplifting the dining experience for customers.
Your duties and responsibilities will include; greeting and serving customers in a warm manner, providing detailed information on menus, and multi-tasking various front-of-the-house duties.
Duties and Responsibilities
Provide excellent customer service to guests.
Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates.
Prepare tables by setting up linens, silverware and glasses.
Inform customers about the day’s specials.
Up-sell additional products when appropriate.
Take accurate food and drinks orders.
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
Serve food and drink orders to customers.
Check dishes and kitchenware for cleanliness and presentation and report any problems.
Arrange table settings and maintain a tidy dining area.
Follow all relevant health department regulations.
Assist in keeping the restaurant clean and safe.
Report to the lounge on time and in proper uniform.
Qualifications and Competencies
B.Sc or HND equivalent.
Proven work experience as a Waiter or Waitress.
Food safety training is a plus.
Basic math skills.
Attentiveness and patience for customers.
Excellent presentation skills.
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
Active listening and effective communication skills.
Ability to work as a team.
Flexibility to work in shifts.
Proficiency in MS Office.
Hands-on experience with cash register and ordering information system.
