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You are now chatting with JEFF CHRIS

JEFF CHRIS 3:52:32 PM

Thank you for contacting the MTN Web Chat Channel.

JEFF CHRIS 3:52:47 PM

Good afternoon Balogun.

JEFF CHRIS 3:52:54 PM

How may I assist you, please?

ABIODUN BALOGUN 3:53:08 PM

1 topped up today at 1.50pm 21st march 1000 naira and 551 naira . I tried to recharge. my normal xtravalue Airtime 1000 naira xtratalk and system tells me I dont have credit the chatted with one ighedose johnson who said I had not topped up today a very very rude customer Service sadly and he hung up the chat my number is 08064950565

JEFF CHRIS 3:54:43 PM

I am sorry about the chat disconnection and also for the failed recharge on your line.

JEFF CHRIS 3:55:19 PM

One moment please, while I run checks on 08064950565.

ABIODUN BALOGUN 3:55:35 PM

How can it be failed when I got sms say top ip successfull

ABIODUN BALOGUN 3:56:09 PM

From mtn and when I try to recharge it says insufficient credit!

JEFF CHRIS 3:56:26 PM

Okay.

JEFF CHRIS 3:56:34 PM

One moment, please.

ABIODUN BALOGUN 3:57:01 PM

JEFF CHRIS 3:58:58 PM

The check shows that the recharge was successful. However, the amount was used to auto-renew 6GB for N1500. Valid for 7days.

ABIODUN BALOGUN 4:00:15 PM

No wonder but I clearly topped up for xtratalk not Data!

ABIODUN BALOGUN 4:00:46 PM

Pls change it ! That’s a bug from your system

JEFF CHRIS 4:01:51 PM

Please note that you activated the data auto-renewal on your line.

ABIODUN BALOGUN 4:01:52 PM

And that Ighedose was telling me I had not topped Up today

JEFF CHRIS 4:02:12 PM

I am sorry about that.

ABIODUN BALOGUN 4:02:33 PM

I did not activate data renewal my 6gb data expired long ago !

ABIODUN BALOGUN 4:02:50 PM

And I did xt

ABIODUN BALOGUN 4:03:20 PM

I do xtratalk monthly for almost 3years now

JEFF CHRIS 4:04:11 PM

Please note that it was not auto-renewed because the amount required to renew the data plan was not credited on the line until today.

ABIODUN BALOGUN 4:04:29 PM

Check the logs I topped up 1000 it said I had 950 . So I topped up 551 and did xtratalk 1000

JEFF CHRIS 4:04:49 PM

Yes, please.

ABIODUN BALOGUN 4:05:08 PM

Cancel that data I don’t use mtn data that’s

ABIODUN BALOGUN 4:05:59 PM

I have not done weekly 6gb for some time !

ABIODUN BALOGUN 4:08:52 PM

Are you there or I am stuck with a service I don’t want ! That’s wrong! .

ABIODUN BALOGUN 4:09:38 PM

The 6gb is still intact as I use glo for browsing so Cancel it and credit my xtratalk!

ABIODUN BALOGUN 4:10:19 PM

Maybe I should switch to glo for voice calls finally

ABIODUN BALOGUN 4:10:57 PM

This mtn wahala shakara is too much o

ABIODUN BALOGUN 4:11:47 PM

You are ignoring me too

ABIODUN BALOGUN 4:15:50 PM

Ignoring a customer goes against the ethics of customer Service I am sure you know that

ABIODUN BALOGUN 4:17:20 PM

Wow !

ABIODUN BALOGUN 4:19:08 PM

Mr Jeff Chris . I am what is called a mystery Shopper and you have failed this mystery shop experience This Chat will be forwarded to your Dept Head .And will be Posted On our Online Portal. Thank you for not serving your customers.

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