Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.Role Overview
We are hiring for a National Sales Manager who will monitor warranty claims, handle customer complaints, manage the repair or replacement of products and ensure overall customer satisfaction.
Job Description
Develop and implement effective aftermarket service strategies
Oversee the processing of warranty claims and customer complaints
Design and monitor framework for the repair or replacement of defective products
Design / Improve standard operating procedures for the Service Team
Ensure the maintenance of accurate records of all after-sales services
Train and oversee the performance of the customer service team
Coordinate with vendors and suppliers for parts and service support
Ensure compliance with all relevant regulations and quality standards
Devise innovative ways to develop strong customer relationships to enhance brand loyalty
Monitor and report on after-sales services performance and metrics.
Requirements
Interested candidates should possess a Bachelor’s Degree
5 – 7 years proven work experience in aftersales service management or similar roles
Service experience in white goods industry is preferred, but not mandatory
Excellent understanding of customer service and experience in managing a team
Strong organizational and leadership skills
Excellent communication and interpersonal skills
Ability to manage multiple tasks and high-volume workload.
