SycamoreNG is a financial lending and investment company known for its innovative and customer-centric approach. As part of its operations, Sycamore provides flexible loan options, investment opportunities, and financial solutions to individuals and businesses. The company’s mission is to make financial services accessible and convenient, enabling clients to achieve their financial goals with easeResponsibilities
Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
Provide accurate information about Sycamore’s products and services.
Investigate and resolve customer complaints or escalate issues where necessary.
Monitor and track customer interactions in CRM systems to ensure proper follow-up.
Support loan repayment inquiries, transaction confirmations, and account-related concerns.
Collaborate with internal teams (Sales, Product, Finance, etc.) to resolve complex customer issues.
Identify recurring issues and provide feedback to improve products, processes, and customer experience.
Maintain up-to-date knowledge of Sycamore’s offerings, policies, and compliance requirements.
Contribute to team performance targets such as response time, resolution rate, and customer satisfaction.
And every other responsibility assigned by management.
Requirements
Bachelor’s Degree in any discipline (Business, Communications, or related field is an advantage).
1–3 years of experience in customer service or support, preferably in financial services, fintech, or related industry.
Strong communication skills (verbal and written) with a customer-focused mindset.
Proficiency with Microsoft Office Suite and CRM tools.
Ability to handle high-volume interactions in a fast-paced environment.
Good problem-solving skills and attention to detaill
Key Skills & Competencies:
Empathy and patience in dealing with customers.
Strong listening and interpersonal skills.
Ability to multitask and manage priorities effectively.
Conflict resolution and complaint management skills.
Team spirit with a proactive, can-do attitude.
